Shipping & Returns

 

Ordering Issues

If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).

Damages: If you receive a damaged item, contact us immediately. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

Returns

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at at anytime if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we may accommodate refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 15 days of purchase and send the product back to us within 10 days of reaching out. There must be 50% or more of the product left in the bottle/jar in order to qualify.

If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required. 

Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded.